Cosmos Solutions

No, selling or giving away your Cosmos account is strictly prohibited. This rule is clearly stated in our Terms of Service (ToS), which you agree to when creating your account.

Cosmos remains the property of its creator, and user accounts are non-transferable. Any attempt to resell, share, or transfer an account will result in immediate suspension, with no possibility of a refund.

We strongly advise reading and understanding our ToS before using Cosmos to avoid any penalties.

We’re sorry to hear you’re unable to access your account due to a suspension. If you’d like details about the reason for your ban, please reach out via our support ticket system.

Please note that we do not offer a ban appeal process—all suspensions are final and issued after thorough review. We understand this may be frustrating, but we ask that you respect our decision.

We apologize for any inconvenience and appreciate your understanding.

We're sorry to hear you're having trouble accessing your account. To reset your password or retrieve your username:

– Visit https://www.cosmos.pm/forgot
– Enter your email address
– Check your inbox for a password reset link

Your username will be included in the email or subject line for reference.

If you don’t receive the email, please check your spam folder or contact support for further assistance.

For Cosmos to function correctly, you’ll need to fully uninstall FaceIT Anti-Cheat and restart your PC. Here’s how:

1. Uninstall FaceIT
– Control Panel > Programs > Uninstall a Program
– Locate FaceIT Anti-Cheat, click Uninstall

2. Restart Your Computer

3. Verify Removal
– Check C:\Program Files\ and C:\Program Files (x86)\ for remaining folders

Need Help? Tutorial: How to Uninstall FaceIT (Windows 10/11)

Important: FaceIT may interfere with Cosmos even if just installed. Reinstall it later only if you need it.

For optimal compatibility with Cosmos, fully uninstall Riot Vanguard:

1. Uninstall: Right-click the Vanguard tray icon → “Uninstall Vanguard” (see Riot instructions)
2. Restart: Required for kernel-level removal
3. Verify: After reboot, check Task Manager & tray icons

Notes: Vanguard is required to play VALORANT; closing it isn’t enough; some systems may require another reboot. Contact Discord support if it persists.

Quick fixes:
1) Run as Administrator
2) Disable antivirus temporarily and add Cosmos to exclusions

Still broken? Contact support with your Windows version, antivirus, and any errors. (Re-enable AV after use.)

After a reset you must (re)install:

• Microsoft Visual C++ Redistributable (all versions): Microsoft or All-in-One
• Disable Windows Defender (to avoid false positives): Defender Control – Password: sordum

Skip these steps = cheat won’t open. Tickets that ignore this will be closed instantly.

1) Go to Products and check the 🟢 Online indicator
2) Select product & duration, choose payment method

Refunds considered within 48h for unfixable issues or unused subscriptions.
If eligible, open a Discord ticket with proof and reason.
No refunds for bans/chargebacks. (See refund policy page.)

Your key + tutorial were sent to the email used at checkout (check spam).
Still missing? Open a Discord ticket with purchase email and payment proof.

PayPal • Credit/Debit Cards
Most payments are instant;

Common reasons: insufficient funds, expired card, wrong details, bank block.
Fixes: check balance/expiry, verify info, call your bank.

Delays: processing (up to 6h), wrong email, payment hold.
Before contacting support: wait 6h+, search all inboxes (spam), verify payment is completed.
Open a ticket if 6h+ passed with no delivery or payment was deducted. Include method + transaction ID, date/time (timezone), emails used, and username.
Chargebacks → instant ban. Contact support first.

✅ Yes — works on ShadowPC, VMware, VirtualBox and other VM environments. Optimized for performance with no detection issues. Need help? See our VM setup guide or join Discord.

Supported: Windows 10 (latest) & Windows 11.
Issues possible with: ISOs modifiées, versions piratées, OS fortement “debloat”.
Conseils: Windows propre et à jour, peu d’apps en arrière-plan. En cas de souci : sfc /scannow (admin) ou réinstaller un Windows stock.

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